Terms & Conditions
Last updated: 29 September 2026
These Terms & Conditions apply to the use of The Scottish Soul Sister website and to purchases of digital content and coaching services from The Scottish Soul Sister.
Please read these terms before making a purchase.
1. About us
The Scottish Soul Sister is operated by Nikki Steele Osborne.
The Scottish Soul Sister
Oudebaan 2a, Box 11
2180 Antwerp
Belgium
Registration Number: 1015.048.481
Email: nikki@thescottishsoulsister.com
2. Our services
The Scottish Soul Sister provides parenting, pregnancy, postpartum and related coaching, educational resources and digital content.
Our services currently include individual coaching and access to the Stepping Into Parenthood digital programme.
The exact content, features, availability and price of products and services are described on the relevant pages of the website.
3. Coaching is not medical or mental-health treatment
Coaching and educational content provided by The Scottish Soul Sister are intended for informational, educational and supportive purposes.
Nikki Steele Osborne is not acting as a doctor, psychologist, psychiatrist or other licensed healthcare professional through these services.
Coaching does not constitute medical advice, diagnosis, psychotherapy, psychological treatment or emergency mental-health support and is not a substitute for professional healthcare.
If you have concerns about your physical or mental health, you should seek advice from an appropriately qualified healthcare professional.
If you are experiencing a medical or mental-health emergency, contact the appropriate emergency or healthcare service in your location.
Please also see our Disclaimer for further information.
4. Coaching purchases
When you purchase coaching through our website, you are purchasing the coaching service described at the time of purchase.
After payment, you will be able to arrange or book the relevant coaching session.
You are responsible for providing accurate contact information and for attending the agreed session at the scheduled time.
5. Coaching cancellations and rescheduling
In addition to any statutory rights you may have:
If you provide at least 24 hours' notice, you may normally reschedule your coaching session without an additional charge.
If you cancel with less than 24 hours' notice, the session will normally be non-refundable. We may allow the session to be rescheduled at our discretion depending on the circumstances.
If The Scottish Soul Sister needs to cancel a coaching session, you will be offered the choice of rescheduling the session or receiving a refund for the affected session.
Nothing in this section limits any mandatory consumer rights that apply to you.
6. Statutory right of withdrawal for coaching
Consumers purchasing services online may have a statutory right to withdraw from the contract within 14 days from the date the contract is concluded, without giving a reason, subject to applicable exceptions and conditions.
If you expressly request that coaching begins during the 14-day withdrawal period, the service may begin before that period expires.
Where required by applicable law, if a service has been fully performed during the withdrawal period after your prior express consent and acknowledgement, you may lose your right of withdrawal once the service has been fully performed.
If you withdraw after expressly requesting that a service begin during the withdrawal period but before it has been fully performed, applicable law may allow us to charge a proportionate amount for the service already provided.
To exercise a statutory right of withdrawal, contact:
nikki@thescottishsoulsister.com
and clearly state that you wish to withdraw from the contract.
7. Stepping Into Parenthood digital programme
Stepping Into Parenthood is a paid digital product providing access to digital educational content through Squarespace.
The current pricing and content included in the programme are displayed on the relevant sales page before purchase.
After successful payment, access to the digital content is provided electronically.
Your purchase provides you with a personal, non-transferable right to access and use the programme for your own personal purposes, subject to these Terms.
8. Right of withdrawal for immediately supplied digital content
Consumers purchasing digital content online normally have statutory consumer protections.
Where you expressly request and consent to receiving digital content immediately during the statutory withdrawal period, and expressly acknowledge that beginning delivery or access results in the loss of your right of withdrawal as provided by applicable law, your statutory withdrawal right may cease once supply of that digital content begins.
Where legally required, we will obtain the necessary express consent and acknowledgement before relying on this exception.
Nothing in these Terms removes a statutory right where the legal requirements for an exception have not been satisfied.
9. Digital content problems
We aim to ensure that our digital content is available and functions as described.
If you experience a technical problem accessing purchased content, please contact:
nikki@thescottishsoulsister.com
We will take reasonable steps to investigate and resolve the issue.
Nothing in these Terms limits statutory rights relating to digital content or digital services that are faulty, unavailable or do not conform to the contract.
10. Payments
Prices are displayed on the website before purchase.
Payments may be processed through third-party payment providers, including Stripe and PayPal.
The payment methods available to you will be shown during checkout.
By placing an order, you confirm that you are authorised to use the payment method provided and that the information you provide is accurate.
11. Intellectual property
Unless otherwise stated, the materials provided by The Scottish Soul Sister, including written content, digital programme materials, guides, videos, worksheets, graphics and other resources, are owned by or licensed to The Scottish Soul Sister and are protected by applicable intellectual-property laws.
Purchasing a product or service does not transfer ownership of this intellectual property to you.
You may use purchased materials for your own personal, non-commercial use.
You must not, without prior written permission:
reproduce or redistribute programme materials;
share paid content or account access with other people;
sell, sublicense or commercially exploit our materials;
publish substantial portions of paid materials online; or
represent our materials as your own work.
12. Customer accounts and access
Certain digital products may require a Squarespace customer or member account.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.
You must not share access to paid digital content with another person.
We may take reasonable action to protect our content or systems where we reasonably believe an account is being misused.
13. Availability
We aim to keep our website and digital services available, but uninterrupted availability cannot be guaranteed.
Temporary interruptions may occur because of maintenance, technical problems, internet outages or issues involving third-party providers.
Where a significant problem prevents you from accessing paid content, please contact us so that we can investigate.
14. Personal responsibility
Coaching and educational resources are intended to provide information, reflection and support.
You remain responsible for your own decisions, actions and wellbeing.
Results from coaching or educational programmes vary between individuals, and we do not guarantee any particular personal, parenting, health, relationship or other outcome.
15. Privacy
Personal information is handled in accordance with our Privacy Policy.
Our website also uses cookies and similar technologies as described in our Cookie Policy.
16. Third-party services
Our website and services rely on third-party providers including Squarespace and payment providers.
We may also link to or embed services operated by other organisations.
Where you interact directly with a third-party service, that provider's own terms and privacy practices may apply.
17. Liability
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law or limits any mandatory consumer rights.
To the extent permitted by law, The Scottish Soul Sister is not responsible for indirect losses that were not reasonably foreseeable when the contract was entered into or losses arising from use of our services contrary to the information and limitations provided on this website.
18. Changes to these Terms
We may update these Terms from time to time to reflect changes in our services, business practices or legal obligations.
The Terms applicable to a purchase will be those in effect when the relevant contract is concluded, subject to any mandatory legal requirements.
The latest version of these Terms will be published on this website with the date it was last updated.
19. Governing law
These Terms are governed by Belgian law.
If you are a consumer resident in another country, this does not deprive you of mandatory consumer protections that apply to you under applicable law.
20. Contact
Questions concerning these Terms, purchases, cancellations or access to digital content can be sent to:
The Scottish Soul Sister
Oudebaan 2a, Box 11
2180 Antwerp
Belgium