Privacy Policy
Last updated: 28 September 2026
The Scottish Soul Sister respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use this website, purchase our products or services, subscribe to emails, contact us, or otherwise interact with The Scottish Soul Sister.
1. Who we are
The Scottish Soul Sister is operated by Nikki Steele Osborne.
The Scottish Soul Sister
Oudebaan 2a, Box 11
2180 Antwerp
Belgium
Registration Number: 1015.048.481
Email: nikki@thescottishsoulsister.com
For the purposes of the General Data Protection Regulation (GDPR), The Scottish Soul Sister is the data controller for personal data described in this policy.
2. Information we may collect
Depending on how you use the website and our services, we may collect information including:
your name;
email address;
telephone number where provided;
contact enquiries and correspondence;
newsletter subscription information;
information necessary to provide coaching services;
account information associated with digital products or member areas;
purchase, order and transaction information;
technical information concerning your interaction with the website; and
cookie and analytics information where you have consented to its collection.
Because our services concern pregnancy, postpartum experiences, parenting and wellbeing, you may voluntarily provide information concerning your personal circumstances or health.
Please do not provide sensitive information that is not necessary for us to respond to your enquiry or provide the service you have requested.
3. Why we use your information
We may process personal information in order to:
respond to enquiries;
provide requested coaching, digital products and other services;
administer purchases and customer accounts;
fulfil our contractual obligations to customers;
provide downloads or resources you request;
send newsletters or marketing communications where permitted;
operate and secure the website;
understand website usage and improve our services;
maintain appropriate business and financial records; and
comply with legal obligations.
4. Legal bases
Depending on the circumstances, we process personal data on one or more of the following bases:
Contract: where processing is necessary to provide a product or service you have purchased or requested.
Consent: where you have consented to marketing communications, optional cookies or other processing that relies on consent.
Legitimate interests: where processing is reasonably necessary to operate and protect our business, respond to enquiries or improve our services, provided those interests are not overridden by your rights.
Legal obligation: where we must retain or process information to comply with applicable law, accounting, taxation or other legal requirements.
Where we rely on consent, you may withdraw that consent at any time.
5. Email communications
If you subscribe to our mailing list, we may use your email address to send the communications described when you subscribed.
You can unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending communications that are necessary to fulfil a purchase, provide a service you requested or administer your account.
6. Purchases and payments
When you purchase a product or service, information necessary to process your order may be provided to Squarespace and the payment provider used to process the transaction.
We do not need to receive or retain your complete payment-card details when these are processed securely by the relevant payment provider.
Certain transaction information may be retained where necessary for accounting, taxation, fraud prevention and other legal obligations.
7. Website hosting and Squarespace
This website is built and hosted using Squarespace.
Squarespace may process technical, account, customer, transaction and website usage information as necessary to provide its services.
8. Analytics
We use Google Analytics to understand how visitors use our website.
Where legally required, analytics and other non-essential tracking technologies are only activated after you have provided the relevant consent through our cookie controls.
You may reject optional cookies or change your preferences through the website's cookie settings.
Further details are provided in our Cookie Policy.
9. Embedded and third-party content
Our website may contain embedded content or links from third-party services, including YouTube and social-media platforms.
These providers may process information about your interaction with their services. Where embedded content requires non-essential cookies or similar tracking technologies, these should be subject to the appropriate cookie consent.
When you follow a link to another website, that organisation's own privacy policy applies.
10. Sharing personal information
We do not sell your personal information.
We may disclose information to service providers where reasonably necessary to operate the website and business, including providers of:
website hosting and e-commerce services;
payment processing;
email and newsletter services;
website analytics;
communications and administration; and
professional services where required.
These providers process information according to their respective roles and contractual arrangements.
We may also disclose information where required by law.
11. International transfers
Some service providers used to operate this website or business may process information outside Belgium or the European Economic Area.
Where personal data is transferred internationally, we take appropriate steps required under applicable data-protection law to ensure that it receives an appropriate level of protection.
12. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting or regulatory obligations.
Retention periods vary depending on the type of information and our legal obligations.
Newsletter information is generally retained while you remain subscribed, subject to records that may need to be retained to demonstrate or respect your communication preferences.
Customer and transaction records may be retained for the periods required by applicable accounting and taxation laws.
Enquiries and coaching-related records will be reviewed periodically and deleted or anonymised when they are no longer reasonably required.
13. Your rights
Subject to the conditions of applicable data-protection law, you may have the right to:
request access to your personal data;
request correction of inaccurate information;
request deletion of your information;
request restriction of processing;
object to certain processing;
request portability of certain information;
withdraw consent at any time where processing is based on consent; and
lodge a complaint with the relevant data-protection authority.
To exercise your rights, contact:
nikki@thescottishsoulsister.com
We may need to verify your identity before fulfilling certain requests.
14. Cookies
We use cookies and similar technologies to operate this website and, with your permission where required, to understand website usage and provide third-party functionality.
For information about the cookies and tracking technologies used on this website and how to change your preferences, please see our Cookie Policy.
15. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based service can guarantee absolute security.
16. Children
Our services are directed primarily toward parents and adults and are not intended for children to provide personal information independently.
If you believe a child has provided personal information to us inappropriately, please contact us.
17. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to contact the Belgian Data Protection Authority or another competent supervisory authority.
18. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations.
The latest version will be published on this page with its updated date.